What is Managed IT Support?
Managed IT support means having a dedicated partner to take care of all your IT systems — from day-to-day troubleshooting to long-term planning. Instead of waiting for problems to happen, we work proactively to keep your business secure, connected, and efficient. Think of it as having your own in-house IT department, but without the overheads.
Why is Managed IT Support Important?
Minimise Downtime
Ongoing monitoring and preventative maintenance keep your systems running smoothly and reduce disruption.
Improve Security
With cyber threats on the rise, managed IT support ensures your business is protected with firewalls, antivirus, and data backups.
Scalable & Cost-Effective
Support grows as your business grows, giving you predictable costs and solutions tailored to your needs.
Basingstoke IT Services for SMEs
Our managed IT services are designed around the needs of local Basingstoke businesses. As an SME ourselves, we understand how stressful it can be to run a business — the last thing you need is IT problems. That’s why our solutions are flexible, affordable, and tailored to the local community.
Tailored Solutions for Every Business
Whether you’re a one-person business or a growing company, our IT support adapts as you do. Services include:
✔ 24/7 network monitoring & management
✔ Remote & onsite support for Windows and Mac
✔ Managed antivirus, backups & ransomware protection
✔ Automated patching & update management
✔ Licensing & asset management
✔ Self-service portal for support tickets
Protecting Your Business from Cyber Threats
Our security experts provide reliable protection against modern cyber risks. Services include:
✔ Advanced threat detection
✔ Antivirus protection
✔ Firewall management
✔ Cyber Essentials certification
✔ Data backup & disaster recovery
Why Choose Us As Your IT Provider
Fixed Monthly Price
For one fixed monthly price all your staff & IT infrastructure is fully support and covered under our Service Level Agreement (SLA).
Flexible Pricing
We have a simple and flexible pricing structure that is tailored to your specific needs and requirements.
No Hidden Fees
We’re always transparent about our prices. There are no hidden fees with our IT managed support, so you’ll never have any unpleasant surprises. You only pay for what you need.
PROACTIVE IT SUPPORT
How we ensure your technology is always working
MONITOR
We actively monitor all your IT infrastructure for any issues, be them minor or critical.
ALERT
If an issue is detected our monitoring tools will create a support ticket in our helpdesk portal.
RESOLVE
Using a combination of automated scripts and remote support, our team will fix the issues.